PRIVACY POLICY
Last Updated: January 8, 2026
Parallele Media Groupe LLC (“Parallele Media,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you interact with our website, services, and any related platforms (collectively, the “Services”).
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
1) Information We Collect
We may collect the following categories of information:
A) Personal Information You Provide
When you contact us, book a session, place an order, create an account, or use our Services, you may provide:
Full name
Email address
Phone number
Billing or payment-related information (processed through third-party providers)
Any information you include in messages, forms, or requests
B) Content You Upload or Share
Depending on the service, you may upload or share:
Photos, videos, documents, or files
Messages or communications sent through our platforms
Any content associated with orders, deliveries, or projects
C) Technical and Usage Data
We may automatically collect limited technical information such as:
IP address
Device type, browser type, operating system
Pages visited, actions taken, and usage behavior
Approximate location (based on IP)
Cookies or similar technologies (see Section 7)
2) How We Use Your Information
We use information to:
Provide and deliver our Services (photo sessions, content delivery, digital services, etc.)
Process bookings and communicate about orders and deliveries
Improve performance, customer experience, and service quality
Manage accounts and provide customer support
Prevent fraud, abuse, and unauthorized access
Comply with legal obligations and enforce our terms
We do not use your personal data for purposes that are incompatible with the reasons it was collected.
3) How We Communicate With You
We may contact you for service-related purposes, including:
Confirmations and delivery notifications
Service updates or important account information
Customer support communication
✅ Primary communication channel: Email
✅ WhatsApp: Used only upon customer request
❌ SMS: We do not currently send SMS as a standard communication method.
(If SMS communication is added in the future, this policy will be updated and appropriate consent procedures will be implemented.)
4) Sharing of Information
We do not sell your personal information.
We may share data only in the following limited situations:
A) Service Providers
We may share information with trusted third-party providers that help us operate our Services, such as:
Website hosting and cloud storage providers
Payment processors
Security and analytics tools
These providers are only allowed to use data as necessary to perform services on our behalf.
B) Legal Requirements
We may disclose information if required by law, regulation, legal process, or governmental request.
C) With Your Consent
We may share information when you explicitly authorize us to do so.
5) Storage, Retention, and File Preservation
A) Security Measures
We implement reasonable technical and organizational safeguards to protect your information, including secure servers, access controls, and encryption where applicable.
However, no system is 100% secure, and we cannot guarantee absolute security.
B) Retention of Personal Data
We keep personal information as long as necessary to:
provide the Services
comply with legal and financial obligations
resolve disputes
enforce agreements
C) Long-Term File Storage (“Forever”)
As part of our service promise, we store client files long-term through secure cloud infrastructure (including AWS-based systems).
This means your delivered photos or files may remain available indefinitely for your convenience, unless:
you request deletion, and we are legally able to comply, or
the account is closed and deletion is required or appropriate.
6) Your Rights and Choices
Depending on your jurisdiction, you may have rights related to your personal information, including:
Access: Request a copy of the information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your data (subject to legal and operational requirements)
Objection / Restriction: Request to limit certain processing
Portability: Request transfer of your information in a structured format
Marketing Opt-Out: You may opt out of promotional emails at any time
To exercise these rights, contact us at:
📩 [email protected]
7) Cookies and Similar Technologies
We may use cookies and similar technologies to:
enable core site functionality
understand usage patterns and improve performance
remember user preferences
You can control cookies through your browser settings.
Disabling cookies may limit certain features.
8) Third-Party Links
Our Services may contain links to third-party websites or platforms.
We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing personal information.
9) Children’s Privacy
Our Services are not intended for children under the age of 13.
We do not knowingly collect personal information from children. If you believe a child has provided data, please contact us so we can remove it.
10) Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
We will update the “Last Updated” date and may provide notice via our website or email when appropriate.
Continued use of our Services after updates means you accept the revised policy.
11) Contact Us
If you have any questions about this Privacy Policy, please contact us:
📩 Email: [email protected]
📞 Phone: +1 (689) 229-4016
🌐 Website: parallelemediagroupe.com